Cancellation & rescheduling policy

DRAFT WORDING — for owner review. This text has not been reviewed by a lawyer. Please read it carefully before approving it.

Cancellation & rescheduling

48 hours' notice. We ask for at least 48 hours' notice to cancel or reschedule your appointment.

• Cancelling with at least 48 hours' notice. Cancel online using the link in your booking email and your $30 deposit is refunded in full to your card automatically. Refunds usually take 5–10 business days to appear.
• Rescheduling with at least 48 hours' notice. Move your appointment online using the link in your booking email. Your deposit moves with you to the new time, and your new time is secured before your original one is released.
• Less than 48 hours' notice. Online changes close 48 hours before your appointment — please contact us directly. Cancellations made with less than 48 hours' notice are not eligible for a deposit refund.
• No-shows. If you don't attend your appointment, your deposit is not refunded.
• If we need to cancel. If we need to cancel or can't confirm your appointment, any amount you've paid online is refunded in full to your original payment method.